About me

Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to manage support for multiple companies from one place.

Vision Helpdesk Key Features

• Satellite Helpdesk | Multi-Domain Helpdesk
• Anti-Spam
• Robost e-Mail Parser ( Two way e-mail Parsing* | Pre and Post Parser*)
• AJAX Based Rich User Interface
• Paid Support | Ticket Pay Module ( Integration with WHMCS | Blesta | Add Billing Notes | Create Invoice | Track Payment status much more)
• Plugin Based (Allows you to enable or disable various plugins)
• Multi-Language
• Auto Helpdesk Ticket Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
• Inbuilt Antivirus Tool
• Auto Upgrades & Installation
• Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
• Scrap Book & Private Messaging
• Submit / Reply Tickets Using Your Favorite Email Client
• Customized Tool Bar
• Service Level Agreements
• Report Generation
• Online Issue Tracking
• Custom Fields
• Ticket Escalation
• Login Integration (WHMCS | PleskBilling | ClientExec | Blesta | Wordpress | Vbulletin | SMF | Joomla | OsCommerce and much more..)
• Configurable Client Portal
• Client side quick search facility
• eMail Ticket Alerts | SMS Alerts
• Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calendar